Coach Your Team To Be The Best And See Customers Come Back Time After Time’
Many of today’s global brands are already using the unique coaching model Continue & Begin™. Why? Because it is quick and effective – an ideal combination for fast moving businesses where customer service quality provides the competitive edge.
BOOMERANG! presents Continue & Begin™ in an easy to digest and fun package that includes the transcript from a live Nick Drake-Knight training workshop. Packed with coaching tips, helpful techniques and plenty of humour, BOOMERANG! is the essential guide for bringing customers back time after time!
(Foreword by Bang & Olufsen and Preface by The Institute of Customer Service)
‘BOOMERANG!
Coach Your Team To Be The Best And See Customers Come Back Time After Time’ 256pp, Drake-Knight. N., Pollinger in Print, 2007,
ISBN 978-1-905665-51-8
£14.99 + P&P |
07870 9046 36
