Years of working closely with the UK’s leading public and private sector organisations leads to one thing – an unparalleled understanding of the common denominators in customer service excellence.
This presentation introduces the ‘best of the best’ strategies and models that the UK’s leading customer service operators employ. Based around Nick’s recent book 'Greater Expectations ™' the presentation includes a live benchmarking exercise that illustrates the need for a more extensive understanding of customers’ moments of truth.
